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Etiquette
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An international research and consulting firm, publishes the Online Customer Respect Index (CRI) and provides industry and company-specific research and analysis to help companies increase sales and customer retention by improving how they treat their customers online.
http://www.customerrespect.com
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Provides guidance on how to use e-mail and the Internet in various social situations.
http://www.n-etiquette.com
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Information on netiquette, quizzes, advice, e-zine and forums.
http://www.netmanners.com
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